Question 1

How do I create an account for online class bookings?

Accepted Answer

Select Book Your Class and choose a class you wish to join. After you book your first class, you will be given the option to Register for an Account.

Question 2

I have made a booking, but cannot remember when it was?

Accepted Answer

An email confirmation will be sent to you from Fresh Air Pilates following your booking, and a reminder will be sent 24 hours beforehand. Be sure to check your junk or spam folder.

Question 3

Should I join a Beginner class first?

Accepted Answer

The beginner classes are a great way to dip your toe into the world of Pilates. We highly encourage those new to Pilates to join a Beginners class first, however you will be welcomed in any of our classes.

Question 4

How do I reschedule or cancel my booking?

Accepted Answer

You can manage your bookings from the Schedule page or your Account page. Be sure to cancel at least 18 hours before class to avoid a charge.

Question 5

Can I put my Membership on hold?

Accepted Answer

Absolutely! You can pause your membership from your account page at any time. Just log in and go to the Memberships tab to pause or resume.

Question 6

What is the cancellation policy?

Accepted Answer

Cancellation of any booked class requires 18+ hours notice. Non-attendance or late cancellation incurs the full class cost. Memberships can be cancelled anytime from your account page.

Frequently Asked Questions

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